Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Depending on shipping country and selection, shipping may take between 2-15 days.
Do you ship internationally?
Yes, we do ship to most countries worldwide.
Do I have to pay customs, duties, or tariffs?
As of now, prices indicated at checkout includes all fees. Delivery fees will be shown at checkout.
Can I change or cancel my order after it’s placed?
Once an order has been confirmed, we cannot guarantee modifications or cancellations. Please contact our customer service as quickly as possible, and we will do our best to assist.
Returns & Exchanges
What is your return policy?
Considering the intimate nature of our merchandise, health code regulations prohibits us from accepting the return of underwear. Please see full details here : Refund Policy
Products & Sizing
How do I find my size?
We follow standard sizing, for more information check item reviews and Size Chart
How should I care for my underwear/swimwear?
Since we use a variety of fabrics, make sure to read section ''Composition and care'' available on product page.
Payments & Security
What payment methods do you accept?
We accept several payment methods, all displayed at checkout. This includes most major credits cards, Shop, PayPal, Google Pay...
Is my payment information secure?
Protecting our customers is a priority. Our website is designed with advanced security features to ensure the complete safety of your data.
Other Common Questions
Do you restock sold-out items?
We produce on a just-in-time basis according to our customers' demand. Products in the SALE section are final sale items and will not be restocked. All other products are restocked as quickly as possible.
How can I contact customer service?
Gregg Homme customer service is available Monday to Friday, from 8.30 am to 4.30 pm Eastern Time, excluding all national holidays. We will be happy to answer your questions by phone, chat, or email during our business hours. For any other inquiries, or if we are unavailable, fill out the Contact form.
